This is an interesting discussion on Manager Tools: IMO, a CSR can, and (maybe?) is, obligated to treat every customer contact as an opportunity to upsell/cros-sell. But then, I’m into marketing, so what do I know re: sales? And they can be compensated accordingly. Not cold-calling or hardcore selling, but simply providing addt’l information to [...]
About me
My name is Jeff Lazerus and my professional experience includes marketing, graphic design, prepress and prepress management; variable data printing and digital printing management. This blog is my personal portal for online experimentation. I write about creating your own space on the web, new marketing technology, the print business, and metablogs. Opinions are my own, and I hope someone else's as well. Contact me: jeff@jefflazerus.com-
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